Terminology BSC Balanced Scorecard, a strategic deployment and evaluation tool offering a balanced view of business performance DOE Design of Experiment, testing multiple causal factors to establish the optimal balance of input factors leading to desired outputs ISA™ Income Statement Analysis, a trademark, customized approach using Accounting tools JIT Just-In-Time, a flexible model of production and service delivery that reduces costs and improves productivity also Job Instruction Training, a structured training program JMI Job Methods Improvement, undertaking process improvement through the use of scientific process management tools JRT Job Relations Training, a training program for supervisors that fosters improved relations amongst management and workers Kaizen A rapid improvement intervention undertaken over 5 days MDB Management Dashboards, translating business data into meaningful information for effective decision-making PMBOK Project Management Body of Knowledge, registered trademark of the Project Management Institute QC Quality Circles, involving the workforce in driving transformation QFD Quality Function Deployment, refining customer requirements to ever-increasing levels of detail and specificity Simulation Classroom-based training within core Lean | Six Sigma concepts SOLVE™ a trademark 5-step problem-solving methodology SOP Standard Operating Procedure, the basis of repeatable business performance that meets market demand SPC Statistical Process Control, using data to control process output SPMS Staff Performance Management System, a holistic approach to managing and improving the level of staff performance STAR™ a trademark strategic deployment framework TPM Total Productive Maintenance, built-in maintenance reduces productivity & efficiency losses/disruptions TQM Total Quality Management, a holistic approach incorporating Quality Planning, Quality Assurance and Quality Control XFD™ a trademark framework toward business systems integration